Privacy Policy

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DLT Software Solutions is committed to the responsible use of information collected from our customers and other consumers. The information that is collected by us from our customers and other consumers is not given out or is been sold out to any third party.

When our customers purchase any software or publication from dltsoftwaresolution.com we require certain personal information to serve you better.

The information collected by us is Name, Address, Phone Number, E-mail Address, and Area of Practice. Our company uses this information purely for the purpose of marketing and contacting our customers. Personal information of our customers is never forwarded or sold to third parties. Our customers can change/update the information anytime by visiting there account details page on our web site. The personal information collected by us is also used to send the e-mails to our customers regarding our new products and offers. The customer can anytime un-subscribe these e-mail services by contacting us oncare.dltsoftware@gmail.com.

We reserve the right to change the policy at any time and any changes would be displayed on our website’s privacy policy page.

For any clarifications please contact us at:

DLT SOFTWARE SOLUTIONS

5335 Jawahar Nagar Kolhapur Road Delhi-110007

Phone no: +91 11 23850111, 23935107

Fax: +91 11 23935108

Email: care.dltsoftware@gmail.com

Payment, Delivery and Return Policy

Thank You for visiting dltsoftwaresolutions.com. Your visit and thereof purchase of our products from this website is subject to this Payment, Delivery and returns policy.

This website is independently owned and operated by DLT SOFTWARE SOLUTIONS. When purchasing products from this website you are entering into a purchase/sale transaction with DLT SOFTWARE SOLUTION.

Your invoice and related documents such as credit card and debit card statement will reflect DLT SOFTWARE SOLUTIONS as merchant name. To place an order you will need to complete the transaction on the website. By placing an order on the site you are agreeing to the terms and conditions mentioned in the appropriate section of the website. After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section you will be asked for address and other contact information as well as will be asked to complete your payment related formalities with your selected bank. Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability to the address provided by you while placing the order.

Payment Options

The following modes of payment are available:

1) Domestic Credit Cards issued by banks and institutions that are part of the Visa, Master Card, Diners Club and American Express Network.

2) Net Banking.

3) Cash on Delivery (Only on Certain Products within Delhi and NCR)

4) Customers can also pay through V.P.P.

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) on the banks payment gateway so chosen by you, when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15 digit card number and 4 digit code that usually appears on the front of the card.

Product Pricing

Product prices listed on the website are current. While utmost care has been taken to label the products accurately in terms of the applicable laws, however errors in data entry and updation may occur, thus before purchasing please check with us / speak to us in case of any discrepancy noticed by you. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price and we will give a full refund of amount received from the customer. Prices are subject to change without prior notice.

The orders placed by you are acknowledged at current pricing as are available on the Website, therefore the software so purchased by you shall be billed at the same price however will be liable to taxes including VAT as may be applicable from time to time. The books purchased do not carry any kind of taxes they would be billed as on prices shown.

Out of Stock Situation

Our endeavour is to ensure that all products listed on the site are available in stock for dispatch to you. However in case the product purchased by you is not available for any reason whatsoever, we will contact you within Two (2) business days and give you the option to either exchange or delay or cancel the order based on your convenience. We would do best to make available particular product with in specified time period as discussed with customer.

Delivery and Delivery Charges of Products

The products are shipped from our own warehouses. The product reaches customer within 15 days from receipt of payment depending on the mode of shipment customer selects.

Mode of Shipment: For Software only third party Courier Service is available. Standard Shipping is free of cost and expedite shipment such as two day shipping would be charged as per current prices at the time of ordering.

For Books:Free Shipment is provided through Book Post and Regd-Post. More than two books would be sent separately or through different mode of delivery as consented by the customer.

Order deliveries will be made by our own staff or third party courier and logistics companies usually between 9am - 7pm Monday – Saturday.

Products will need to be signed for upon delivery. We take no responsibility for goods receipt signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Notwithstanding anything contained elsewhere, the title and liability of the products purchased by you shall pass to you on the delivery and acknowledgment of the receipt of the same by you or anyone at your address, thus we are not responsible for damage of products after delivery in any event whatsoever. Since the cardholder authorizes the transactions, we do not take responsibility for incorrect addresses provided at the time of placing the order

All claims for shortages or damages must be reported to customer service immediately upon delivery but shall not be in any event later than Twelve (12) hours of the delivery of the product starting from the time of delivery.

Product Returns

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.

To return any items, which are damaged or not as per your original order, please contact Customer Serviceby emailcare.dlto@gmail.comor see contact us page.

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number.

Postage and charges for return of these will not be refunded.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

Dispute Resolution An Governing Law

In the event of any dispute, difference or claim arising out of these terms and conditions the same shall be settled in accordance with the Laws of India through regular judicial process and the courts of Delhi, India shall have exclusive jurisdiction.